Most Common Tenant Complaints & How To Deal With Them.

Julie Martinez • March 3, 2022

Managing a rental property comes with a lot of work & responsibility. Being a property owner, maintaining healthy relationships with tenants is important. It is essential to deal with tenant complaints in an efficient manner. Managing tenant’s complaints quickly helps in tenant retention and elevates the reputation of property owner and/or property management agency.


The most common tenant complaints are:


Maintenance Issues


Maintenance complaints are urgent; they need quick response. They are usually - Air conditioner not working, water leakage, clogged sink or toilet, no hot water, etc. As a property owner, one needs to pay attention to structural damages and problems related to plumbing, utilities and appliances. Take these complaints and requests seriously and get them resolved as soon as possible. Hiring an expert property management company can relieve you from the stress of dealing with such complaints. They have specialized teams or contractors who take care of such maintenance complaints. 


Pests Incursion


Pest incursion can not only have an adverse effect on tenant health but also on the property structure. Call a professional pest exterminator as soon as possible. It is important to make the property completely free from pests to prevent damage to more units or tenant equipment. If needed, ask the tenants to move out and shift to some alternate accommodation on a temporary basis. Offer a vacant property if you have one or provide rent abatement for that particular period of time. Make sure to conduct an annual pest inspection to keep the property clean and hygienic.


Communication Problems 


It is important to provide smooth communication experience and accessibility to the tenants. Lack of communication can make the whole process very tedious and unrewarding. Answer their calls and messages and try to establish healthy relationship with the renters. Keep a professional approach and let them know your availability slots. Whether it’s a property owner or property management company, it is important to maintain a good communication channel.


How To Deal With Tenant Complaints:


Keep a systematic approach to avoid frequent complaints, example: consider tenant complaint form to keep a record of complaints. It reduces the probability of future conflicts and ensures a transparent, professional and seamless rental experience for both tenants and property owners. 


Hunter Rentals and Sales: Property Management Services


Hunter Rentals & Sales; operational since 1986, is one of the most trusted property management companies serving the Fort Hood and surrounding areas of Killeen, Harker Heights, Copperas Cove and Belton. Our services include finding tenants, helping in setting optimum rent rate, tenant screening, property leasing, assistance in maintenance of the property, addressing the concerns & complaints of tenants, property marketing, regular inspections of the property, rent collection etc. Our dedicated team strives to achieve excellence in heling clients with their property management requirements. 


You can visit us at 1503 W Stan Schlueter Lp. Killeen TX 76549 or check out our website www.hunterrentals.com

By Julie Martinez April 1, 2025
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By Julie Martinez April 1, 2025
Self-managing a rental property may initially seem cost-effective and straightforward, but it often comes with unforeseen challenges and expenses that can add up over time. From legal responsibilities to ongoing maintenance, property owners must handle multiple aspects of management that require both time and expertise. Understanding these hidden costs is crucial for making informed financial decisions and ensuring long-term profitability. Below are the key hidden costs property owners should consider when self-managing a rental property : Significant Time Commitment Effectively managing a rental property demands a substantial time investment. Tasks such as responding to tenant inquiries, coordinating maintenance, drafting and reviewing lease agreements, and handling daily operations require constant attention. For owners with full-time careers or personal commitments, this time burden can take away from other important responsibilities. Legal Compliance Risks Navigating local, state, and federal housing laws is a critical yet complex aspect of rental property management. Owners must comply with fair housing regulations, lease requirements, eviction procedures, and safety codes. Failure to adhere to these legal obligations can result in costly fines, penalties, or potential lawsuits. Professional property managers stay updated on regulatory changes, reducing the risk of legal missteps. Tenant Screening Challenges Securing responsible tenants is essential for maintaining steady rental income and minimizing risks. Conducting thorough background checks, credit evaluations, and rental history verifications requires access to professional screening tools, which often come at a cost. Without proper screening, property owners may inadvertently lease to tenants who default on payments, cause property damage, or violate lease terms. Higher Maintenance and Repair Costs Coordinating property maintenance can be costly, especially for self-managing owners who lack established vendor relationships. Professional property managers often have preferred vendor networks that offer negotiated rates for repairs and maintenance. Without these connections, owners may end up paying premium rates for services. Additionally, handling emergency maintenance issues can be stressful and time-consuming, particularly for those unfamiliar with property upkeep. Extended Vacancy Periods When a rental property becomes vacant, finding new tenants is important to maintain cash flow. Self-managing property owners may struggle with effective marketing strategies or lack access to platforms that attract high-quality tenants. As a result, properties may remain vacant for extended periods, leading to lost rental income. Accounting and Financial Oversight Accurate financial management is crucial for tracking rental income, security deposits, and property-related expenses. Mistakes in bookkeeping can lead to tax complications, financial losses, or audit issues. For property owners unfamiliar with financial management practices, maintaining accurate documentation may involve additional time and resources. Eviction Complexities Handling evictions is a legally intricate process that requires strict adherence to local laws and court procedures. Missteps in eviction filings or notices can lead to delays, additional legal fees, and lost rental income. Property managers have the experience and legal knowledge to handle evictions efficiently, minimizing financial and operational disruptions. Property Deterioration and Deferred Maintenance Regular property inspections are essential to identify and address maintenance issues before they escalate. Without proactive management, small problems—such as leaks, pest infestations, or HVAC inefficiencies—can turn into major repair expenses. Poorly maintained properties not only lose value over time but also become less attractive to prospective tenants. While self-managing a rental property may seem cost-effective on the surface, the hidden expenses and time commitments often outweigh the perceived savings. From legal compliance risks to costly maintenance and tenant-related challenges, the responsibilities of property management can be overwhelming. Partnering with a professional property manager can help mitigate these risks, enhance operational efficiency, and ultimately protect an owner’s investment while maximizing profitability. For more information on property management in Killeen, TX, visit Hunter Rentals & Sales at 3207 E Stan Schlueter Lp, Killeen, TX 76542, United States, or call (254) 634-3311.
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